The Alteros FAQs

Q: Is there a membership fee for using your website?

A: Nope. Browsing properties and information is free. But we do ask you to register for certain information. It helps us help you.

Q: Why is there a cleaning fee for Vacation Rentals?

A: Vacation rentals are bigger than hotel rooms and require more effort to clean. Rather than increase the price of every day's rent there is usually an out-cleaning fee. It is also your way of knowing the place will be clean when you arrange.

Q: Where does Sunspots operate?

A: Although we started small, our company is growing. We currently have network offices in Washington State, Idaho and Hawaii. Coming on line are British Columbia, Oregon and other great destinations. Local managers provide hands-on services to Owners and Guests making sure every home is exactly what it should be. Our central office does the marketing, advertising and administration to keep the lodging services first rate.

Q: I've lost my logon or password. What do I do?

A: No problem. Just go to the Login Page of our website. Look for the "For your Password" link.

Q: Why is there a deadline for checkout times?

A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take hours to make a place spic and span. Housekeepers need to know they can start immediately upon departure of a guest to a unit fully clean before the next guest arrives. Staying late disrupts the cleaning schedule. If the next guest is not scheduled for immediate arrival, a unit may be available for late checkouts for which charges usually apply.

Q: Are Sunspot vacation rental homes timeshares?

A: No. Properties in our network are primarily owned by private parties and families. We do not sell timeshares or promote timeshare presentations. No sales pitches.